Shipping policy
Thank you for choosing to shop at House of Marigold, your trusted online gold & silver fashion jewellery store. We strive to provide you with exceptional products and services, including a seamless shipping and delivery experience. Please carefully review the following policy to understand the shipping process for your order.
Processing Time
Upon placing your order, please allow us 7 business days to process it. This processing time is necessary to ensure that your jewellery receives meticulous attention, including quality checks, packaging, and preparation for shipment. Please note that processing time does not include weekends or public holidays.
Shipping Methods
House of Marigold offers a range of reliable shipping methods to accommodate your preferences and location. During the checkout process, you will have the opportunity to select the most suitable shipping option for your order. Our available shipping methods may include standard shipping, expedited shipping, or express shipping. The estimated delivery time and cost will vary depending on your chosen shipping method and your shipping destination.
Shipping Costs
The shipping cost for your order will be calculated based on several factors, such as the weight of the items, the shipping method chosen, and the destination address. The exact shipping cost will be displayed during the checkout process before you finalize your purchase. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your precious jewellery.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. This will allow you to monitor the progress of your shipment and estimate its arrival date. For any questions or concerns regarding tracking information, please contact us at store@houseofmarigold.com, and our customer support team will be glad to assist you.
International Shipping
House of Marigold proudly offers international shipping to customers around the world. Please note that international orders may be subject to additional customs fees, taxes, or import duties imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information on any potential fees or restrictions before placing an international order.
Shipping Restrictions
While we strive to deliver our products to customers worldwide, there may be certain legal restrictions or limitations on shipping specific items to certain regions or countries. If any restrictions apply to your order, we will notify you promptly and work together to find a suitable solution.
Lost or Damaged Shipments
In the unfortunate event that your package is lost or arrives damaged, please contact our customer support team at store@houseofmarigold.com immediately. We will work diligently to resolve the issue and ensure your satisfaction. Kindly provide relevant details and include any supporting documentation or images to assist us in processing your claim.
If you have any further questions or require assistance with shipping and delivery, please do not hesitate to reach out to our customer support team at store@houseofmarigold.com. We are committed to providing you with exceptional service and ensuring your shopping experience at House of Marigold is delightful.
Thank you for shopping with us!
Sincerely,
House of Marigold
store@houseofmarigold.com